Frequently Asked Questions

About Our Communications Agency

  • We work with large organisations and regulated industries where communication is complex, high-stakes, and business-critical. Our focus is on improving clarity, consistency, and accuracy across internal and external communications.

  • Yes. We specialise in communication for regulated industries, including healthcare, pharmaceuticals and financial services. We help organisations communicate clearly while staying compliant, simplifying complex or technical information without losing accuracy.

  • Most communication fails because it’s too complex, inconsistent or easy to ignore.


    Our approach focuses on clear communication that drives action, simplifying complex messages, aligning internal and external communication, and ensuring people understand what matters and act on it.

  • Organisations typically bring in an internal communications agency when communication isn’t delivering results.


    Common signs include:

    • low employee engagement with communication

    • inconsistent messaging across teams

    • confusion during organisational change

    • important messages not landing

    An external agency helps identify issues quickly and improve communication effectiveness.

  • An internal communications agency helps organisations improve how they communicate with employees.


    This includes developing communication strategies, creating content, supporting leadership communication, and improving engagement and alignment.

Working With Us

  • We work alongside internal communications teams.
    We provide additional expertise, capacity and an external perspective, supporting and strengthening existing teams rather than replacing them.

  • Yes. We provide both internal communications strategy and content creation.
    We ensure communication is not only well planned, but also effectively delivered.

  • We offer both ongoing support and project-based work, depending on your needs.

Internal and External Communication

  • Yes. We support both internal and external communication.
    We help organisations align internal communication with external messaging, ensuring consistency across employees, customers and stakeholders.

  • Internal and external communication often becomes misaligned because different teams create messaging independently.


    Without a shared strategy, inconsistencies appear, leading to confusion and reduced trust.

Internal Communication Strategy and Delivery

  •  An internal communications strategy typically includes:

    • clear communication objectives

    • defined audiences

    • key messages

    • channels and delivery approach

    • a structured implementation plan

  • We create clear, central messaging and help teams apply it consistently.
    This includes aligning stakeholders, developing messaging frameworks, and ensuring communication is consistent across all channels and audiences.

  • Yes. We help leaders communicate clearly and consistently.
    Strong leadership communication improves alignment, trust and understanding across organisations.

  • Yes. We support communication for organisational change and transformation programmes.
    We help organisations communicate change clearly and support employee understanding and adoption.

  • Clear communication is often difficult in large organisations due to complexity.
    Multiple stakeholders, layers of approval, and competing priorities can make messages inconsistent, overly detailed or unclear.

  • Internal communications often fail because messages are too complex, inconsistent or lost in volume.
    When communication lacks clarity, employees disengage, misunderstand key messages, or ignore them altogether.

  • Low engagement is usually caused by unclear or irrelevant communication.
    If employees don’t understand the message, don’t see its relevance, or feel overwhelmed by too much information, they are less likely to engage.

  • Employees don’t act on communication when the message is unclear or the required action isn’t obvious.
    Effective communication makes actions clear, relevant and easy to follow.

  • The solution to information overload isn’t more communication, it’s better communication.
    Clear, prioritised messaging helps reduce noise and ensures people focus on what matters most.

Communication Challenges in Organisations

  • Communication that drives action is designed to achieve a clear outcome.
    It focuses not just on what people need to know, but what they need to do, making actions clear, relevant and easy to follow.

  • Communication is what an organisation says. Employee engagement is how people respond.
    Effective internal communication improves employee engagement by making messages clear, relevant and actionable.

  • We measure internal communications effectiveness based on outcomes, not just activity.
    This includes employee understanding, alignment, behaviour change and overall communication impact.

  •  Effective internal communication leads to:

    • improved employee understanding

    • better alignment across teams

    • stronger engagement

    • more consistent execution

  • We design communication around clear actions.
    By defining what needs to change and reinforcing it consistently, communication is more likely to influence behaviour.

Communication Effectiveness and Outcomes

Communicating Complex and Technical Information

  • To communicate complex information clearly, you need to simplify structure, focus on key messages, and remove unnecessary detail.
    We ensure communication is easy to understand while maintaining accuracy, particularly for technical or specialist content.

  • We specialise in communicating complex scientific and medical information clearly.
    We translate technical detail into structured, understandable communication while maintaining accuracy.


    We either work with your scientists or clinical team to create messaging and content or we can bring in one of our area specialists.

  • Scientific storytelling is the process of communicating complex scientific or technical information in a clear, structured and engaging way. It helps non-expert audiences understand specialist content.

  • We simplify technical communication by focusing on clarity, structure and relevance.
    This ensures non-expert audiences can understand key messages without losing important detail.

  • We ensure communication is both clear and compliant.
    In regulated industries, communication must be accurate and easy to understand to reduce risk and improve outcomes.

Compliance and Regulated Communication

  • It depends how big and bold you want to go. But broadly, it covers three stages:

    • Pre-production – strategy, story, scripting, planning (where the magic actually starts)

    • Production – filming, crew, lighting, sound (where it all comes to life)

    • Post-production – editing, sound design, graphics (where it gets sharp)

    And if you want to push it further:

    • Subtitles (good for SEO, better for accessibility)

    • Social cutdowns (because attention spans are… what were we saying?)

    • Voiceover and animation (to bring your brand to life)

  • A good corporate podcast does one thing well. Not five things badly.

    Usually, that’s:

    • Building authority (thought leadership)

    • Generating leads

    • Engaging employees

    • Attracting and retaining talent

    Pick your lane. Then do it properly.

  • It’s not about downloads. Never has been.

    It’s about impact:

    • Are people actually listening (and finishing)?

    • Are they the right people (decision-makers, target accounts)?

    • Is it influencing the pipeline?

    • Is it landing internally?

    If it’s shifting behaviour, it’s working.

  • The best podcasts aren’t just published. They’re activated.

    What works:

    • Short, punchy LinkedIn video clips

    • SEO-friendly show notes and transcripts

    • Email distribution

    • Guests sharing it with their audience

    Think less “launch” and more “ongoing campaign”.

FILM / PODCASTS

  • Because sometimes an email just won’t cut it.

    Events help organisations:

    • Communicate change clearly

    • Build trust

    • Strengthen culture

    In regulated industries, they’re not a nice-to-have. They’re critical.

  • Not by how good the coffee was.

    Look at:

    • Who showed up (and who didn’t)

    • How engaged they were (questions, polls, participation)

    • Feedback scores

    • Leads or pipeline generated

    If people are thinking differently afterwards, that’s ROI.

  • Clue: it’s not by putting them through 6 hours of slides.

    Instead:

    • Tell real stories

    • Keep sessions short and focused

    • Use live polls, Q&A and interaction

    • Ditch the monotone presentations

    If it feels like a lecture, you’ve lost them.

  • It depends on who you need to reach - and how securely.

    Options include:

    • Enterprise platforms (for internal audiences)

    • Public platforms like LinkedIn Live or YouTube

    • Hybrid setups (best of both worlds)

    The right answer is usually: a smart combination.

  • AI isn’t the future. It’s already baked in.

    We use it for:

    • Transcription and editing

    • Show notes and summaries

    • Audio and video enhancement

    It speeds things up. But the thinking? Still human.

EVENTS

SPEAKER TRAINING / COACHING / WORKSHOPS

Public Speaking & Presentation Skills for teams and leaders

The old joke is that people fear death more than public speaking, but increasingly it's not something you can avoid; it’s a professional necessity.   We produce high-impact, interactive masterclasses.

Do people actually enjoy this kind of training?

More than they expect to.

It’s practical, fast-paced and grounded in real-world situations - not theory or awkward role play.

We work hard, keep it enjoyable, and (unsurprisingly) there’s usually a bit of laughter along the way.

  • Most speaker training teaches you what to say.

    We focus on how it lands.

    Our sessions are built on the same principles used in stand-up, TV and live performance - where attention is earned, not assumed. That means:

    • Reading the room in real time

    • Knowing when to push, pause or pivot

    • Delivering with clarity, confidence and presence

    Because if it doesn’t connect, it doesn’t work.

  • Professional comedians. Coaches. Performers.

    People who are used to walking into a room, holding attention, and knowing within seconds if something’s working.

    It’s a very different perspective from traditional corporate training - and that’s the point.

  • You’ll see a shift in how people show up and communicate:

    • More confident, natural delivery

    • Clearer messaging

    • Stronger audience engagement

    • Better handling of pressure moments (presentations, town halls, Q&As)

    In short: people who don’t just present - they connect.

Masterclass: Using Humour to Lead the Room

  • No. It’s about being human.

    Humour is one of the fastest ways to build trust, cut through hierarchy and hold attention - especially in high-pressure or complex environments.

    We teach:

    • When humour works (and when it doesn’t)

    • How to use it safely in regulated environments

    • How to bring warmth and personality without losing credibility

    Done well, it’s a leadership skill.

  • Leaders, subject matter experts and anyone who needs to deliver when it matters.

    Typical scenarios:

    • High-stakes presentations

    • Investor or board meetings

    • Internal leadership comms

    • Conference speaking

    It’s tailored, practical, and focused on real situations - not theory.

  • We work on:

    • Structuring your message clearly

    • Sharpening delivery and presence

    • Handling nerves and pressure

    • Practising with real content

    You leave with something you can actually use - immediately.

1:1 Speaker & Presentation Coaching

  • Because tone is set at the top.

    When senior stakeholders communicate clearly and confidently, it has a ripple effect across the organisation.

    We help leaders:

    • Simplify complex messages

    • Communicate with authority and authenticity

    • Build trust with internal and external audiences

    No jargon. No waffle. Just clarity.

Senior Stakeholder & C-Suite Workshops

  • Rapport is what makes people listen, trust and engage.

    NLP techniques help you:

    • Build connection quickly

    • Adapt to different communication styles

    • Influence without forcing it

    It’s subtle, but powerful - especially in leadership and stakeholder environments.

NLP Rapport Skills Training

  • Keynotes aren’t just presentations. They’re performances.

    We focus on:

    • Crafting a clear, compelling narrative

    • Building presence on stage

    • Using pace, tone and energy effectively

    • Making sure the message actually sticks

    Because a great keynote isn’t just heard - it’s remembered.

Keynote Training